3rd Party Drives in PERC H710 Mini

We recently had a drive fail in our Dell PowerEdge R720 that has a PERC H710 Mini raid controller. 

The firmware version of the PERC H710 Mini controller is 21.3.2-0005

We ordered 2 replacement drives using the same model# of the failed drive, one as a spare for future failures, as its a production server. They aren't dell certified but they are the same exact model as the certified one that failed.

We tried both drives, however one lists as failed and the other lists as unsupported, and we can't rebuild the array.

I read that the new RAID controllers from dell only allow certified dell drives, but I also read somewhere there was a firmware update to allow 3rd party drives.

I am trying to figure out if this is true, the latest firmware update I have installed allows 3rd party drives and I have something else going on. Or in fact with this model I will need to get a certified dell drive.