Hi All -
We have experienced a strange anomaly on our Dell PowerEdge T630, which resulted in the loss of 24TB of data. I'm wondering if anyone here has experienced a hole burned through their backboard under the heat sink? (see image)
Image may be NSFW.
Clik here to view.
We unfortunately only have this one image of the under side of the backboard which would sit against where the drives were inserted, but you can still see the damage.
This may be a dumb question, but how is the Heat sink normally attached to the back board? is it soldered on or held on by a screw(s)?
We are basically seeking any advice/recommendations anyone may know as to how this may have happened (i.e. electrical surge, bad install/improper build, too hot environment, degraded UPS backup battery, etc.) or if anyone has any experience with something similar.