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Lifecycle controller FTP Firmware update failing

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When I attempt to update the firmware via Licecycle ctonroller FTP option to simply the default of 'ftp.dell.com' all I get is "Connecting to FTP server to download the catalog" for about 5 minutes and then a failure (see attached image).

Is there a trick here to get this work? No proxy server and the network is open to go out. No proxy, and just specifying the feault 'ftp.dell.com'.


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